CX Conference Bucharest 2023 brings together industry experts, top managers, and CX leaders.
Join us for a full day of inspiration, insights, and networking.
Presenting the Romanian CX Maturity Study results, the first-ever Customer Experience Assessment in our country!
Together, we’ll explore the 6 pillars of the Customer Experience Roadmap.
CX Strategy
CX Culture
Customer journey
Employee Journey
Voice of Customers
CX Technology
Join us on October 25th from 9:00 AM to 6:30 PM for an extraordinary and inspiring experience at Nord Events Center in Bucharest!
We believe in breaking down barriers and providing professionals in our country with the tools and knowledge they need to grow, learn, and collaborate.
Experience the highlights – watch the after movie now!
CX Conference Bucharest 2023 is an unique opportunity for you to discover how to drive growth, retain customers, and strengthen your brand through exceptional customer experiences.
Don’t miss it!
Develop your skills in one of the most important areas of modern business. Join us at the CX Conference Bucharest 2023 and unlock the true potential of customer experience.
Founder
Founder & CEO
CEO
Customer Excellence Director
Managing
Partner
Deputy Director Brand Marketing
& Customer Experience
Customer Experience
& Quality Manager
CEO and Chief Neuroscientist
CEO
Head of Control
& Audit Department
CX Operations Lead
Organisational Culture Consultant &
Managing Partner
Retail Store Supporter
Group Operations Project Manager
Co-Founder & CEO
Co-Founder & CEO
CEO
Co-founder
Co-founder
Aurelian Ciocan is known in the television and radio industry for delivering public speaking and diction courses for over 15 years to the largest television networks and corporations in Romania and the Republic of Moldova.
He is referred to as the diction teacher of television celebrities, as his portfolio includes 25 television stations and radio channels.
Get ready for an unforgettable experience as Aurelian guides us through the CX Conference with enthusiasm and charm.
Join the conference and discover valuable knowledge and practical solutions to enhance customer and employee relations.
Get ready for a day filled with vibrant energy, invaluable insights, inspiration, delightful surprises, and exceptional networking opportunities.
Discover how you can revolutionise Customer Experience in Romania in just one day!
From 9:00 AM to 6:30 PM enjoy all the captivating events on our agenda, indulge in delicious lunch breaks, energise with refreshing coffee breaks and drinks.
ADRIAN LIPOLIT, Customer Experience Romania
VIOREL VOICU, OTP Bank Romania
ANDREEA COCA, Pluxee a Sodexo Company
ANA IORGA, PhD, Buyer Brain
ALINA DIMBEAN, E.ON
GABRIELA CIUPITU, Customer Experience Romania
Gain insights into the best practices in CX in Romania and how a dedicated CX department can bring significant advantages to business.
MADALINA UCEANU, Career Advisor
NATALIA STURZA, Felicia Healthcare Group
IULIANA STAN, Human Synergistics Romania
Find out the image of customer-centric culture within Romanian companies and how to create exceptional employee experiences.
GABRIELA CIUPITU, Customer Experience Romania
ADRIAN LIPOLIT, Customer Experience Romania
Discover the exclusive findings from Romania’s first and only Customer Experience Assessment (CX Strategy, Customer-Centric Culture and CX Governance, Employee Journey, Customer Journey, Voice of Customer, and Processes and Technologies).
MOHAMED LATIB, CX University
Find out a transformation model (a seven-step framework ) to facilitate the development of customer and employee centricity to achieve business success.
FARAN NIAZ, CX Future
Explore the benefits companies gain from delivering outstanding customer experiences, including financial, operational, image, and brand.
IAN GOLDING, Customer Experience Consultancy
Understand how setting up the right CX strategy and earning leaders’ buy-in drives organisational transformation.
MOHAMED LATIB, CX University
TOMAS ROSPUTINSKY, Staffino
ALIN ROSCA, RepsMate
VALENTIN RADU, Omniconvert
Discover the role of technology in the customer journey and how it can enhance internal processes and provide fast, personalised customer support.
VIOREL VOICU, OTP Bank Romania
Understand why and how creating customer personas helps your business understand your target audience and their usage of your products or services.
IAN GOLDING, Customer Experience Consultancy
GABRIELA CIUPITU, Customer Experience Romania
Explore how Customer Journey Management focuses on continuous improvement, aligns with customer feedback, it gives your business a competitive advantage.
ADRIAN LIPOLIT, Customer Experience Romania
JULIA NOVACESCU, PhD, Hyundai Motor Europe
DRAGOS GHERMAN, Jysk
ALICE ORASAN, Dr Max Group
Learn how to effectively collect feedback through various channels and use it to shape your company’s strategy, processes, digitalization, and organisational culture.
ADRIAN LIPOLIT, Customer Experience Romania
VERA BUCUCI, Felicia Healthcare Group
ALINA DIMBEAN, E.ON
JULIA NOVACESCU, PhD, Hyundai Motor Europe
Discover how different types of CX Team and Governance are essential for any business that aims to remain relevant and competitive, ensuring customer satisfaction and loyalty.
The exceptional journey at CX Conference Bucharest 2023 is brought to you by our valued supporters and partners.
Want to create an unforgettable experience? Join us as a partner and leave a lasting impact.
We are welcoming you to Nord Events Centre.
Located in the heart of Bucharest’s business district, Pipera, our venue provides easy access. Just a short walk from the Pipera Underground Station and offering ample parking space, you can arrive conveniently and park your car with peace of mind.